Returns and Refunds Policy

At Defense Zone & More, we are committed to providing quality products and excellent customer service. If you are not satisfied with your purchase, please review our Returns & Refunds Policy below.

1. Return Eligibility

Products may be returned if:

The item is defective or damaged upon delivery.

The incorrect item was supplied.

The product has a manufacturing fault.

To qualify for a return, the item must:

Be returned within 7 days of receiving your order.

Be unused and in its original condition.

Include all original packaging, accessories, and documentation where applicable.

2. Non-Returnable Items

For hygiene, safety, and legal reasons, the following items cannot be returned unless they are defective or supplied incorrectly:

Pepper sprays

Blank gun ammunition

Gas cartridges

Clearance or sale items

Gift cards

Any product that has been used, altered, or damaged after delivery

3. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery.

Where possible, include photographs of:

The product

The packaging

The courier parcel

This helps us resolve your claim as quickly as possible.

4. Refunds

Once your returned item has been inspected and approved, your refund will be processed using the original payment method where possible.

Refund processing times may vary depending on your payment provider.

5. Exchanges

Where stock is available, defective or incorrect items may be exchanged for the same product.

If the item is unavailable, we will discuss alternative options with you.

6. Return Shipping

If the return is due to:

Our error, or

A defective product,

Defense Zone & More will cover the reasonable return shipping costs.

If the return is due to a change of mind or an incorrect purchase by the customer, the customer is responsible for the return shipping costs, where a return is permitted under applicable law.

7. Consumer Rights

Nothing in this policy limits or excludes any rights you may have under the Consumer Protection Act, 2008 (South Africa).

Contact Us

Defense Zone & More

📞 061 282 8864

✉️ [email protected]

🌐 www.defensezone.co.za⁠�

Cancellation Policy

At Defense Zone & More, we understand that circumstances may change. This Cancellation Policy explains when and how orders may be cancelled.

1. Order Cancellation

Orders may be cancelled before they have been processed or dispatched.

If your order has already been packed or handed over to the courier, it can no longer be cancelled. In such cases, you may be eligible for a return in accordance with our Returns & Refunds Policy.

2. How to Cancel an Order

To request an order cancellation, please contact us as soon as possible using one of the following methods:

Phone: 061 282 8864

Email: [email protected]

Please include your order number and contact details to help us process your request promptly.

3. Refunds for Cancelled Orders

If your cancellation request is approved before your order has been processed or dispatched, any payment received will be refunded using the original payment method where possible.

Refund processing times may vary depending on your payment provider.

4. Orders Already Dispatched

Orders that have already been dispatched cannot be cancelled. If you no longer require the item, please refer to our Returns & Refunds Policy for information on eligible returns.